Clients are responsible for the time they reserve for their appointment. If you are late for your appointment the treatment will still end at the designated time with no change in fee. Make sure to arrive 10 minutes early to complete your health history form so you will receive your full length of treatment.
In order to accommodate all of our patients we need 24 hours of notice for cancellation or rescheduling. Less than that is inadequate time for us to offer your appointment time to others.
If you are unable to keep your appointment we request that you call 24 hours in advance. If you do not call to cancel or reschedule before the 24 hour period, a cancellation fee will be charged.
If no effort has been made to contact the clinic in the event you cannot make your appointment we reserve the right to give your appointment away after 15 minutes has passed.
Please note that your massage therapist only receives payment if you pay for the treatment.
All cancellation fees are subject to HST and cannot be billed to insurance companies.
Ask us a Question
Feel free to ask any physical therapy related questions over the phone, or get send your question via this form below. Your message will be dispatched directly to our staff who will answer as soon as they can.